Copy of FAQ

Do you ship all over the world?

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How long does it take to get my order?

Do you offer engravings?

What is your Return/Exchange policy?

What are your shipping rates?

How can I find out my ring size?

MY ORDER

Can I modify or cancel my order?

Do you have a payment plan?

BLACK SERIES

What are Black Diamond Coated Rings?

Can they be cut off in an emergency?

Can they be resized?

SILVER SERIES

SHIPPING

Do you ship worldwide?

How long does shipping take?

Domestic

International

How much does shipping cost?

How are your rings shipped?

EXCHANGES & RETURNS

Can I exchange my ring for a different style?

Do I pay shipping for exchanges?

Domestic

International

Can I return my ring?

LIFETIME WARRANTY

Do you offer a warranty?

What's covered under the Lifetime Warranty?

Do I pay shipping for warranty replacements?

SIZING

What size should I get?

How do I get an accurate ring size?

What is your resizing policy?

ENGRAVING

Which rings can be engraved?

Can I engrave the interior or exterior of the ring?

How long does it take to engrave a ring?

GENERAL

What currency is the website listed in?

Black diamond series | Limited lifetime warranty

We're so confident in our rings that all Black Diamond Series rings come with a Limited Lifetime Warranty for repairs or replacement that covers scratching, chipping, tarnishing or breaking. Warranty starts from the date of purchase and covers all defects in materials and workmanship.

Full replacement or repair for up to 10 years from date of purchase. You pay shipping.

Full replacement or refund for up to 10 years.

A one-time full replacement at 50% off current equivalent price paid plus shipping for up to 5 years from date of purchase.

- Changes in size needed due to hand swelling or weight gain

- Damage due to the exposure of harsh chemicals

Warranty does not apply to damage caused, in Hard Rings sole discretion, by personal tampering of your ring. Defects or damage resulting from repairs or tampering of your ring by anyone other than Hard Rings will void the warranty.

It does not apply to abuse and excludes the ring box and collateral. In the event of a defect or malfunction within the warranty period, your ring will be serviced under the limited warranty terms.

Tungsten SERIES | LIMITED WARRANTY

Our Tungsten Series rings are covered by our Limited Warranty for repairs or replacement that covers scratching, chipping, tarnishing or breaking. Warranty starts from the date of purchase and covers all defects in materials and workmanship.

Full replacement or repair for up to 2 years from date of purchase. You pay shipping.

Full replacement or refund up to 10 years.

A one-time full replacement at 50% off current equivalent price paid plus shipping for up to 5 years from date of purchase.

- Changes in size needed due to hand swelling or weight gain

- Damage due to the exposure of harsh chemicals

It does not apply to abuse and excludes the ring box and collateral. In the event of a defect or malfunction within the warranty period, your ring will be serviced under the limited warranty terms.

Repairs & Replacement

If you’d like to start an exchange, you can contact us at info@hardrings.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

To start a return, you can contact us at info@hardrings.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Failure to provide the item back in its original Hard Rings branded packaging will result in a repackaging fee.

Custom engraved ring returns will incur a 30% restocking fee.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We’re more than happy to help you with an exchange within 30 days of delivery. We’ll be sure to take care of any needs or concerns you may have.

Please note: Custom engraved ring exchanges will incur a 30% restocking fee.